Terms & Conditions

Effective Date: [4th April 2025

Welcome to GreenCrafts by Longjam! These Terms & Conditions govern your use of our website and services. By accessing or purchasing from our website, you agree to comply with these terms. Please read them carefully before proceeding.

1. Introduction

This website, www.greencraftsbylongjam.com (the "Site"), is operated by GreenCrafts by Longjam. Throughout the site, terms like “we,” “us,” and “our” refer to GreenCrafts by Longjam. By visiting our Site or purchasing from us, you engage in our “Service” and agree to abide by these Terms & Conditions.

2. Eligibility

By using our Site, you confirm that:

• You are at least 18 years old or have parental consent to use this Site.

• You are legally capable of entering into binding contracts.

• You will provide accurate and complete information when making purchases.

3. Products & Orders

3.1 Product Description

We strive to provide accurate product descriptions and images, but slight variations may occur due to handcrafted nature. Colors, sizes, and textures may differ slightly from images shown.

3.2 Pricing

• All prices are listed in [Currency] and are subject to change without notice.

• We reserve the right to correct pricing errors and cancel orders due to incorrect pricing.

3.3 Order Acceptance

• Your order is confirmed only after payment is successfully processed.

• We reserve the right to cancel or refuse orders due to stock unavailability, suspected fraud, or payment issues.

4. Payments

• We accept payments via [Credit/Debit Cards, UPI, Net Banking, Wallets, or COD (if applicable)].

• Payment processing is handled securely by third-party payment gateways.

• In case of payment failure, please retry or contact your bank/payment provider.

5. Shipping & Delivery

5.1 Shipping Policy

• We ship across [India/Internationally]. Shipping charges are calculated at checkout.

• Estimated delivery times vary based on location and carrier services.

• Delays due to unforeseen circumstances (weather, strikes, customs) are beyond our control.

5.2 Tracking

A tracking number will be shared via email/SMS once your order is dispatched.

6. Returns & Refunds

6.1 Return Policy

• Returns are accepted within [X] days of delivery for damaged or defective products only.

• Items must be unused, in original packaging, and accompanied by proof of purchase.

• Customers are responsible for return shipping costs unless the return is due to our error.

6.2 Refunds

• Refunds (if applicable) will be processed within [X] days after inspecting the returned product.

• Refunds will be issued via the original payment method.

6.3 Non-Returnable Items

Customized, perishable, or clearance sale items cannot be returned.

7. Intellectual Property

All content on this Site (logos, images, text, designs) is owned by GreenCrafts by Longjam and is protected under copyright and trademark laws. Unauthorized use, reproduction, or distribution is prohibited.

8. User Conduct

By using our Site, you agree NOT to:

• Use it for fraudulent or illegal activities.

• Attempt to hack, damage, or disrupt the Site’s security.

• Impersonate someone else or provide false information.

9. Privacy Policy

Your personal information is collected and processed in accordance with our Privacy Policy. By using our Site, you consent to our data collection and usage practices.

10. Limitation of Liability

We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the amount paid for the purchased product.

11. Force Majeure

We are not liable for failure or delay in performance due to events beyond our control, including natural disasters, war, strikes, pandemics, or government restrictions.

12. Amendments to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. The latest version will always be available on our Site.

13. Contact Us

For any queries regarding these Terms & Conditions, contact us at:

???? Email: greencraftsbylongjam@gmail.com
???? Phone/WhatsApp: 8794641330

By using this website, you agree to these Terms & Conditions.